Privacy Policy

Effective Date: March 20, 2026

Who We Are

AI-City ("we," "us," "our") is a local business services company based in the Danville, Virginia area. We help small businesses work smarter with websites, AI automation, and lead generation. You can reach us at hello@ai-city.co or (434) 425-8949.

Information We Collect

We collect information you voluntarily provide when you:

  • Submit our website contact form (name, email, phone number, business name, message)
  • Call or text our business phone number
  • Email us directly
  • Complete a client onboarding questionnaire

We may also collect basic website usage data through Google Analytics (page views, device type, general location) to understand how visitors use our site.

How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide requested services
  • Send you text (SMS) messages related to your inquiry, appointment confirmations, and service updates
  • Send follow-up emails about your project or inquiry
  • Improve our website and services

SMS / Text Messaging

When you provide your phone number through our contact form and check the SMS consent box, or when you text our business number at (434) 425-8949 directly, you consent to receive text messages from AI-City. These messages may include:

  • Responses to your inquiry
  • Appointment confirmations and reminders
  • Service updates related to your project

How you opt in: You may opt in to receive SMS messages from AI-City in one of the following ways:

  • Website contact form: By providing your phone number and checking the SMS consent checkbox on our contact form at ai-city.co.
  • Texting us: By sending a text message to our business number at (434) 425-8949. By texting us, you consent to receive reply messages from AI-City.
  • Keyword opt-in: By texting the keyword START or SUBSCRIBE to (434) 425-8949.

Message frequency: Message frequency varies. Typically 1–5 messages per inquiry or conversation.

Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any message from us. You will receive one final confirmation message and no further texts. You may also text CANCEL, END, QUIT, or UNSUBSCRIBE to opt out.

Help: Reply HELP to any message for assistance, or contact us at hello@ai-city.co or (434) 425-8949.

No mobile information sharing: We do not sell, rent, lease, loan, trade, or otherwise share your mobile phone number, SMS opt-in data, or any information collected via text messaging with any third parties or affiliates for their marketing or promotional purposes. This restriction applies to all circumstances, without exception.

Consent is not required for purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services from AI-City.

Supported carriers: AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most other major U.S. carriers. Carrier support is not guaranteed; contact your carrier for details. AI-City is not responsible for delayed or undelivered messages due to carrier, network, or device issues.

How We Share Information

We do not sell your personal information. We may share data with:

  • Service providers: Tools that help us operate (e.g., Twilio for SMS, Google for analytics and email, Cloudflare for hosting). These providers process data on our behalf under their own privacy policies.
  • Legal requirements: If required by law, regulation, or legal process.

Data Retention

We retain your contact information and inquiry details for as long as needed to provide our services, typically no more than 2 years after your last interaction. SMS consent records are kept for the duration of the messaging relationship plus a reasonable period afterward for compliance purposes.

Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure cloud hosting, and access controls.

Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information
  • Opt out of SMS or email communications

To make a request, email hello@ai-city.co or call (434) 425-8949.

Cookies and Tracking

Our website uses Google Analytics to collect anonymous usage statistics. No personally identifiable information is collected through analytics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this policy? Reach out: